Privacy Policy
Last updated: December 12, 2025
1. Introduction
Sonal AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and wearable devices (collectively, the "Service").
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Account credentials and authentication information
- Payment and billing information
- Shipping and delivery addresses
2.2 Audio Data
Our Service records and processes audio data from your conversations. This includes:
- Audio recordings captured by your Sonal AI device
- Transcribed text from conversations
- Metadata associated with recordings (time, location, participants)
2.3 Usage Data
We automatically collect information about how you use our Service, including:
- Device information and identifiers
- App usage statistics and interactions
- Network and connection information
- Error logs and diagnostic data
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information. Your audio data is encrypted both in transit and at rest. We use industry-standard security protocols to safeguard your data against unauthorized access, disclosure, alteration, or destruction.
Your data is stored on secure servers and is accessible only to authorized personnel who need access to perform their job functions.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or respond to lawful requests
- To protect our rights, privacy, safety, or property
- With service providers who assist us in operating our Service (under strict confidentiality agreements)
- In connection with a business transfer or merger
6. Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@sonal-ai.com
7. Data Retention
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, subject to applicable legal requirements.
8. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@sonal-ai.com
Support: support@sonal-ai.com