Terms of Service

Last updated: December 12, 2025

1. Agreement to Terms

By accessing or using Sonal AI's website, mobile application, or wearable devices (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

Sonal AI provides AI-powered wearable devices and software that record, transcribe, and organize conversations. Our Service includes hardware devices, mobile applications, cloud services, and related software.

3. User Accounts

To use certain features of our Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access

4. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Record conversations without proper consent where required by law
  • Infringe upon the rights of others, including privacy and intellectual property rights
  • Transmit any harmful code, viruses, or malicious software
  • Attempt to gain unauthorized access to the Service or related systems
  • Interfere with or disrupt the Service or servers
  • Use the Service to harass, abuse, or harm others
  • Reverse engineer, decompile, or disassemble any part of the Service

5. Recording and Consent

You are solely responsible for ensuring compliance with all applicable laws regarding audio recording and consent. Laws regarding recording conversations vary by jurisdiction. It is your responsibility to:

  • Obtain necessary consent before recording conversations
  • Comply with all local, state, and federal recording laws
  • Inform participants when recording is taking place, if required by law
  • Not use recordings in violation of privacy or other laws

Sonal AI is not responsible for your failure to comply with recording laws or obtain necessary consent.

6. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Sonal AI and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service.

You retain ownership of any content you create or upload using our Service. By using the Service, you grant us a license to use, store, and process your content as necessary to provide the Service.

7. Payment Terms

For purchases made through our Service:

  • All prices are in USD unless otherwise stated
  • Payment is required at the time of purchase or as specified in your order
  • We reserve the right to change prices at any time
  • Refunds are subject to our refund policy
  • You are responsible for any taxes applicable to your purchase

8. Warranty and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • Defects will be corrected
  • The Service is free of viruses or other harmful components
  • The results obtained from using the Service will be accurate or reliable

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SONAL AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

10. Indemnification

You agree to defend, indemnify, and hold harmless Sonal AI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Service or violation of these Terms.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Sonal AI operates, without regard to its conflict of law provisions.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Email: legal@sonal-ai.com

Support: support@sonal-ai.com